Refund Policy

Effective November 4, 2026

This policy explains how PepSimple Ultra subscription cancellations and refund requests are handled.

Free trial

Eligible new users can try PepSimple Ultra for seven days without providing a payment card. The trial does not automatically create a paid subscription. A customer must choose and complete checkout to begin a paid subscription.

Subscriptions and cancellation

PepSimple Ultra offers recurring monthly and annual subscriptions. Subscription prices and billing terms are displayed before checkout. You may cancel future renewals using the Manage Billing option in your PepSimple account, when available, or by contacting support@pepsimple.com. Cancellation generally stops future recurring charges; paid access ordinarily continues until the end of the current billing period unless otherwise required by law or applicable terms.

Refund requests

PepSimple does not offer a separate voluntary money-back guarantee. If you believe a charge was made in error, or wish to request a refund, contact support@pepsimple.com with the email address used for purchase, the approximate transaction date, and a description of the issue. Please do not send full payment-card details.

Requests are reviewed individually. Refund eligibility and processing are subject to applicable consumer-protection laws and the terms and policies of Paddle, our merchant of record. Nothing in this policy limits statutory rights or refunds required by law.

Payment processing

Paddle processes PepSimple Ultra subscription purchases as merchant of record. Where a refund is approved, it is generally returned through the original payment method, subject to payment-provider processing times.

Contact

Questions about cancellations or refunds? Email support@pepsimple.com.