PepSimple Support

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Questions about your account, the app, or something not working as expected? Send us a message and we'll help point you in the right direction.

Phone Setup

Install PepSimple on Your Phone

Use the visual step-by-step guide for your device.

Send us a message

Fill out the form below with a few details about what you need help with.

Please don't include passwords, authentication codes, or sensitive medical information in your message.
Help & FAQ

Answers when you need them.

Search common questions about getting started, installing PepSimple, protocols, plans, account access, reminders, and troubleshooting.

Getting Started

What is PepSimple?
PepSimple is a personal tracking and organization tool for user-entered protocols, schedules, dose logs, history, reminders, inventory, and related app features. PepSimple does not provide medical advice or recommend substances, doses, or treatment plans.
How do I get started?
Create or sign in to your PepSimple account, complete the acknowledgement, then add your own protocol. Today organizes scheduled items and History stores what you log.
Does PepSimple tell me what dose to take?
No. PepSimple organizes information you enter. It is not a prescribing, treatment, or medical-advice service.
Can I use PepSimple on more than one device?
Yes. Sign in with the same PepSimple account on supported devices. Some device permissions, including notifications, may need to be enabled separately on each device.

Installing PepSimple

How do I add PepSimple to my iPhone Home Screen?
Open PepSimple in Safari, tap Share, choose Add to Home Screen, keep the name PepSimple, then tap Add.
View iPhone Setup Guide
How do I add PepSimple to my Android Home Screen?
Open PepSimple in Chrome, tap the three-dot menu, choose Add to Home screen or Install app, then confirm.
View Android Setup Guide
Do I have to install PepSimple?
No. You can always use PepSimple directly in your browser. Adding it to your Home Screen is optional.
Why use the Home Screen version?
It gives PepSimple a more app-like experience and is the preferred way to use supported mobile features such as web push notifications.

Protocols & Tracking

How do I create a protocol?
Open Protocols and create a protocol using your own information. Enter the schedule, times, and other details you want PepSimple to organize, then save it.
Can I create a custom protocol?
Yes. PepSimple is built around user-entered information, so you can create and manage your own protocols.
How do I log a dose?
Open Today, select the scheduled item, review the details, enter anything you want to save, and confirm Log Dose. The entry will appear in History.
Can I edit or delete a logged entry?
Yes. Open History and use Edit or Delete for the entry you want to change.
How do reminders work?
Set your schedule and reminder preferences inside PepSimple. After notification permission is enabled, supported scheduled push reminders can appear even when PepSimple is closed.

Plans & Features

What is PepSimple Lite?
PepSimple Lite is the free phone-app tier and includes unlimited self-entered protocols.
What is PepSimple Pro?
PepSimple Pro is the paid native phone-app tier. First-time users receive a 5-day Pro trial, then return to Lite unless they subscribe. Pro is $2.99/month or $24.99/year.
What is PepSimple Ultra?
PepSimple Ultra is the full-featured web app. Ultra is $4.99/month or $44.99/year and includes a 7-day free trial with no credit card required.
What is the difference between Pro and Ultra?
Pro is the paid native phone-app experience. Ultra is the full web-app experience designed for browser and Home Screen use.

Account & Security

How do I sign in?
Open PepSimple, choose Sign In, and use the email address and credentials associated with your account.
Why do I need to verify my email?
Email verification confirms that the address belongs to you and helps protect account access.
What if I cannot sign in?
Confirm you are using the correct email and that your account is verified. If the problem continues, contact support@pepsimple.com. Never send your password or authentication codes.
How is my information protected?
PepSimple uses account-based access controls and cloud services to support authenticated access and syncing.
Can I delete my account?
Yes. Account deletion is available through PepSimple account controls and is permanent once confirmed.

Troubleshooting & Support

Why am I not receiving notifications?
Make sure notifications are enabled for PepSimple on that device and reminder settings are on inside PepSimple. On iPhone, use the Home Screen version and check Settings → Notifications → PepSimple.
Do reminders work when PepSimple is closed?
Yes. Supported scheduled push reminders can appear even when PepSimple is closed, provided notifications are enabled and the device/browser supports the feature.
What if PepSimple looks outdated after an update?
Fully close PepSimple and reopen it. Mobile Home Screen apps and browsers can temporarily keep an older cached version after a deployment.
How do I contact support?
Use the support form above or email support@pepsimple.com. Include what you tapped, what you expected, what happened instead, and your device/browser.

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